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Digital Surge vs Kraken

Digital Surge and Kraken compared on what decides the bill for an Australian: the real cost of an AUD buy, whether there is an AUD book to trade against, and who you are contracting with.

Trade on Digital Surgedigitalsurge.com.au Trade on Krakenkraken.com Both links are affiliate links. They never change the ranking, the scores or the data on this page.
Digital Surge Brisbane · est 2017 · Brokerage
AUSTRAC RegisteredPast Administration (2022)AU Brokerage
Coindaily Score 72/100
digitalsurge.com.au Digital Surge homepage as served to Australian visitors
VS
Kraken Global · AU: Bit Trade · est 2011 · AUD order book
AUSTRAC RegisteredAU Order BookGlobal · AU Entity
Coindaily Score 93/100
kraken.com Kraken homepage as served to Australian visitors
76
Costwhy
69
Digital Surge · 76
  • Effective cost of the default route is about 0.50% (brokerage: the spread is the cost)
  • 58% of the cost facts on our digital-surge review read as favourable
Kraken · 69
  • Effective cost of the default route is about 0.81% (order book: taker plus spread)
  • 55% of the cost facts on our kraken review read as favourable
21
Liquiditywhy
94
Digital Surge · 21
  • No public order book to measure: this is a brokerage that quotes you a price
  • There is no depth behind a quote, only the platform's willingness to fill it
  • Global liquidity standing 38/100 from the Coindaily exchanges table
Kraken · 94
  • Crossing its AUD book costs a measured 0.015% on a A$10,000 order
  • A$494,431 of asks inside 1% of mid, top order 27% of that
  • Global liquidity standing 95/100 from the Coindaily exchanges table
60
AUD accesswhy
86
Digital Surge · 60
  • No AUD order book, so every AUD trade routes through a conversion or a quote
  • 2 documented AUD deposit rails: PayID, OSKO
  • 71% of its money-in-and-out facts read as favourable
Kraken · 86
  • Its AUD book is real and measurable: XBT/AUD at a 0.029% touch spread
  • 3 documented AUD deposit rails: PayID, Osko, Bank
  • 55% of its money-in-and-out facts read as favourable
45
Trust & regulationwhy
72
Digital Surge · 45
  • AUSTRAC-registered, and holds no AFSL
  • 42% of its custody and regulation facts read as favourable
  • Operating since 2017
Kraken · 72
  • AUSTRAC-registered, and holds or sits under an AFSL
  • 58% of its custody and regulation facts read as favourable
  • Operating since 2011
82
Asset rangewhy
77
Digital Surge · 82
  • 400 assets listed
  • 62% of its what-you-can-trade facts read as favourable
  • Not every listed asset is reachable in AUD
Kraken · 77
  • 648 assets listed
  • 37% of its what-you-can-trade facts read as favourable
  • Not every listed asset is reachable in AUD
87
Features & supportwhy
84
Digital Surge · 87
  • 82% of its trading, support and tax facts read as favourable
  • Drawn from 24 sourced facts across three sections
  • Scored on what is documented, not on marketing claims
Kraken · 84
  • 78% of its trading, support and tax facts read as favourable
  • Drawn from 18 sourced facts across three sections
  • Scored on what is documented, not on marketing claims
Honours even, 3 pillars each. Scores are the desk's assessment of the evidence on this page, judged for an Australian buying in Australian dollars.
The Coindaily Score above ranks a venue globally: liquidity, cost and standing across every market it runs. The six pillars re-weight the same evidence for one specific job, an Australian funding an account in AUD. That is why a venue with a lower headline score can win pillars here. Full method on the exchanges table.

What a trade actually costs

Cost calculator

Three costs kept apart, because they are not the same thing: the published trading fee, the AUD conversion a venue with no AUD book forces on you, and the measured cost of crossing its order book. Click any route for the detail.

Scenario
RouteTrading feeAUD conversionCrossing the bookAll inOn A$1,000

Execution. Priced by quote, not a book. The margin is inside the rate you are shown.

A brokerage prices the spread into the quote, so the spread is the cost.

Execution. This platform publishes no route below its quoted price.

Where a platform runs a cheaper order book, it appears here. This one does not.

Execution. Crosses its own AUD book, measured below.

Taker rate plus the measured cost of crossing the book.

Execution. Posting rather than taking avoids the crossing cost entirely.

You pay the maker rate and no spread, at the price of an uncertain fill.

On A$1,000 bought and held, the lowest all in cost is Kraken · PayID, then post a limit order at A$4.00, of which 0% is crossing the book, not fee. That is A$4.15 below the dearest default route, about 2.0× cheaper.

The books behind those numbers

Both sides of both public books, walked 26 July 2026. Top order is the share of that side held by a single resting order: depth that is one order can leave. Anything above 25% of visible depth is marked too big rather than given a price it would not get.
VenueDepthTop orderA$1kA$5kA$10kA$25kA$50kA$100k
Krakenbuying A$494k 27%0.015%0.015%0.015%0.029%0.043%0.056%
Krakenselling A$323k 22%0.032%0.038%0.040%0.052%0.080%too big
Trading fees are the platforms' own published rates. Crossing costs are walked from the live order book. The AUD conversion is the one figure here we cannot verify from a public book, so it is modelled from the exchanges table and marked with a dotted underline; it is also the number that decides the Binance result, so treat it as an estimate rather than a quote. It applies only from an AUD start: if you already hold USDT, ignore that column and Binance's cheap route is 0.075%. Posting a limit order avoids the crossing cost at the price of an uncertain fill. Network fees are excluded, they depend on the chain rather than the venue.

Which one is for you

Choose
Digital Surge
  • Chose repayment over liquidation after FTX - rare follow-through
  • Simple, clean AU brokerage with good rails
  • Wide asset range for a small venue
But go in knowing
  • 2022 administration is a permanent counterparty-risk lesson
  • Brokerage spreads around 0.5% each way
  • Smallest scale of the platforms listed here
Choose
Kraken
  • Global-grade liquidity with a real AUD book
  • Free, fast PayID and Osko rails
  • Outstanding long-run security record
  • Pro tools: advanced orders, API, OTC
But go in knowing
  • $8M Federal Court penalty over its margin product (2024)
  • Instant-buy spreads cost far more than Pro - use Pro
  • Some products restricted for AU retail
The call

For an AUD buy, Digital Surge. Past that it depends on what you are doing.

These two are scored here for one job: an Australian funding an account in Australian dollars. The pillars above re-weight the same evidence for that reader, which is why they can disagree with the global Coindaily Score.

Buying with Australian dollars
Digital Surge
Its default route lands at about 0.5% all in, against 0.8% on Kraken.
You want to trade against AUD directly
Kraken
We could walk its live AUD book. Digital Surge has none, so AUD converts first.
You want the stronger regulatory standing
Kraken
Scores 72 against 45 on licensing, custody and enforcement history.
Tooling, tax reporting and support
Digital Surge
Scores 87 against 84 across trading features, support and tax.
What would change it

Order book depth is the least stable figure on this page and the easiest to re-check: the measurements here are a single snapshot. Fees and licence conditions change too, so click through to a source on any row that matters to your decision.

Common questions

Is Digital Surge or Kraken cheaper in Australia?

On the default route each one puts in front of you, Digital Surge. It lands at about 0.5% all in against 0.8%. Those figures are the published fee plus, where the platform has no AUD order book, the cost of converting Australian dollars first. Where we could walk a live book, the measured cost of crossing it is included too.

Which has better execution, Digital Surge or Kraken?

Kraken is the only one of the two with a public AUD order book we could measure. It shows a 0.029% touch spread with A$494,431 of asks inside 1% of mid. Digital Surge gives an Australian no AUD book to execute against, so the price you get is a quote or the result of a conversion.

Which is more regulated, Digital Surge or Kraken?

Both are on the AUSTRAC register. On our trust pillar, which weighs licensing, custody, audits and enforcement history from the sourced facts on each review, Digital Surge scores 45 and Kraken scores 72. AUSTRAC registration is anti-money-laundering registration, not a financial services licence, and it says nothing about whether your balance is protected.

Which lists more assets, Digital Surge or Kraken?

Digital Surge scores 82 and Kraken scores 77 on asset range, which counts what is listed and weighs how much of it is actually reachable in Australian dollars. A large catalogue priced only against USDT is worth less to an Australian buyer than a smaller one priced in AUD.

Can I use both Digital Surge and Kraken?

Yes, and plenty of Australians do: one platform as the AUD door, the other as the trading venue. Moving crypto between them costs a network fee, so it is only worth the extra step if the fee gap covers it. Both report to AUSTRAC and the ATO's data matching program either way.

Every fact we hold, side by side

All 143 researched facts from the Digital Surge and Kraken reviews, grouped by the ten sections both pages share. Rows are shown as each platform documents them rather than forced into shared labels, so nothing is re-interpreted on the way here. Every row keeps its own source.

Section
Digital Surge
Kraken
What it costsTrading fees, subscriptions, deposits and withdrawals 8 vs 10 facts
Standard trading feeThe rate you pay before any volume discount kicks in. It applies to buys, sells and swaps.
0.5%Digital Surge describes 0.5% as the standard rate for users who have not reached a higher volume tier
Best advertised trading feeThe floor of the volume-based schedule, reached only by high volume traders.
0.1%The headline "fees from 0.1%" on the fees page is the bottom tier, not the rate a new account pays
How the discount worksFees step down automatically based on your trading volume, with nothing to opt into.
Rolling 30-day volumeAutomated volume-based fees were introduced in January 2026 and apply to buys, sells, swaps, trigger orders and recurring buys
Crypto to crypto swapsWhether swapping one coin for another costs you two trades or one.
Single trading feeDigital Surge charges one fee on a swap rather than a sell plus a buy
AUD deposit feeWhat it costs to move Australian dollars onto the platform.
$0Free for both PayID and standard bank transfer
AUD withdrawal feeWhat it costs to move Australian dollars back to your bank.
$0Digital Surge states there are no fees on AUD withdrawals
Crypto withdrawal feesA flat per-asset fee charged when you send coins off the platform.
0.00003 BTC, 0.00013 ETH, 1 USDT, 0.01 SOL, 0.2 XRPPublished on a live fee table that Digital Surge notes is subject to change
Card depositsWhether you can fund with a debit or credit card, which usually carries a surcharge.
Not offeredFunding is bank transfer, PayID or crypto only, so there is no card surcharge to worry about
Maker feeCharged when your limit order rests on the book and adds liquidity
0.40%entry tier, falls to 0.00%
Taker feeCharged when your order crosses the spread and removes liquidity
0.80%entry tier, falls to 0.05%
How fee tiers are earnedRestructured 9 July 2026 - qualify on the best of three measures
Volume or balance30d spot, futures, or assets on platform
Instant buy feeThe simple app flow - materially dearer than Kraken Pro
1.00% + spread1.50% on custom orders
Kraken+ subscriptionWaives app trading fees to A$10,000/month - not on Kraken Pro, API or OTC
A$4.99per month, or A$49.99/yr
AUD deposit - PayID & OskoNear-instant local bank transfer
Freeminimum A$5
AUD deposit - card & walletsDebit, credit, Apple Pay and Google Pay
3.75% + 25cavoid - use PayID
AUD withdrawalTo an Australian bank account, Osko rail
Freeminimum A$5
Crypto withdrawal feeKraken uses a mix of fixed and network-variable fees
Dynamicquoted before you confirm
Inactivity feeCharged for leaving an account dormant
None
Limits and the costs that hideSpreads, deposit caps and charges that do not appear on a fee page 8 vs 5 facts
Fee tier tableThe volume thresholds that decide which fee you actually pay.
Not published publiclyThe help centre explains the mechanism but directs you to your own profile to see your current tier, so you cannot compare tiers before signing up
SpreadThe gap between the price you get and the market mid price. This is where brokerage-style platforms make quiet money.
Not quantifiedDigital Surge markets "tight spreads" and criticises rivals for hiding costs in spreads, but publishes no spread figure of its own
Crypto withdrawal fee is inclusiveHow the network fee is taken out of a send.
Deducted from the amount you enterEnter 0.05 BTC with a 0.00003 BTC fee and the destination receives 0.04997 BTC
Network fee mark-upWhether the withdrawal fee is the true chain cost or includes a margin.
Not disclosedDigital Surge shows the exact fee before you confirm but does not say whether it passes the network cost through at cost
Maximum single orderThe cap on one instant buy or sell.
Up to $100,000 AUD per transactionVaries by asset, and you can place as many instant orders as you like
Daily AUD limit, personal accountsHow much cash can move in or out of a personal account in a day.
$20,000 per dayApplies to both deposits and withdrawals
Daily AUD limit, corporate accountsThe higher cap for SMSF, business and trust accounts.
$50,000 per dayCovers SMSF, business and trust structures
Limit increase requestsThe rule that governs how often you can ask for more headroom.
One request per 30 daysYou can request either a limit increase or the enabling of crypto sends in a 30-day window, not both
Instant buy spreadKraken states it varies by size, asset, payment method and market conditions
Undisclosedon top of the 1% fee
BTC/AUD order-book spreadMeasured live from Kraken's public API
~0.01%Coindaily snapshot, 25 Jul 2026
AUD deposit limitA real constraint if you are moving a lump sum
A$10,000 / dayand A$40,000 / month
Does instant-buy volume earn fee tiers?Buying in the simple app does not progress your Pro discount
No
RTGS depositHigh-value same-day settlement
A$33minimum A$100
What you can tradeAssets, Australian dollar pairs, staking and derivatives 7 vs 7 facts
Assets listedHow many coins you can buy, sell and swap.
400 plusDigital Surge advertises over 400 cryptocurrencies across its site and help centre
Australian dollar pairsWhether you trade directly against AUD or have to route through a stablecoin.
Direct AUD buy and sell on listed assetsBuying converts AUD to crypto and selling converts crypto back to AUD without an intermediate leg
Crypto to crypto swapsDirect coin-for-coin trades without cashing out to AUD.
SupportedCharged as one trade rather than two
Asset categoriesHow the listings are grouped for browsing.
AI, DeFi, gaming, Layer 1, meme, metaverse, NFT, RWACategory browsing is built into the platform
Staking and earnWhether you can earn yield on holdings inside the platform.
Not part of the current feature setDigital Surge previously ran an Earn product, but staking does not appear among its listed trading features today. Confirm with support before relying on it
Derivatives, margin and leverageWhether you can trade with borrowed money or take short positions.
Not offeredThe platform offers instant orders, trigger orders and recurring buys only
Fiat currencies acceptedWhich national currencies you can fund with.
Australian dollars onlyFunding is AUD via PayID or bank transfer, or a crypto transfer in
Tradable assetsAvailable to Australian accounts
648
Direct AUD pairsEverything else routes through USD or a stablecoin
~14BTC, ETH, SOL, XRP, ADA and more
Blocked for Australian usersPrivacy coins are unavailable locally
XMR, DASH, ZEC
StakingWeekly payouts; Opt-In Rewards and DeFi Earn are not offered in Australia
Yes25+ assets
Derivatives & futuresRetail Australians are excluded outright, not leverage-capped
Wholesale onlynet assets A$2.5m or income A$250k
Margin tradingRestricted for Australian clients after the 2024 ASIC action
Restricted
OTC deskNegotiated pricing for block trades
US$50,000minimum ticket
How your assets are heldCustody, reserves, insurance and self-custody 8 vs 6 facts
Proof of reservesA published attestation that customer balances are backed one for one.
None publishedNo proof of reserves report or third party attestation appears on the security page or elsewhere on the site
Yeslatest 31 Mar 2026
Who owns the coinsThe single most important line in the terms. It decides where you stand if the business fails.
Digital Surge holds legal titleThe terms state Digital Surge holds legal title to all fiat and digital assets it holds to your account
Segregation of client assetsWhether your holdings sit in an account identified as yours.
Not segregated per accountDigital Surge states account balances are not segregated on a per-account basis
Custodian statusWhether the platform holds itself out as a custodian or trustee for you.
Expressly not a custodianThe risk disclosure says Digital Surge does not provide custodial or fiduciary services and does not hold your digital assets for you or on your behalf
InsuranceWhether your holdings are covered by a policy if something goes wrong.
No insuranceDigital Surge tells users their digital assets are not insured and suggests they consider obtaining their own cover
Assurance FundAn internal pool intended to help cover a counterparty failure.
Exists, but is not insuranceHeld in Australian dollars, sized at Digital Surge's discretion from time to time, with no guarantee it will mitigate a loss
Storage modelHow the keys are actually managed day to day.
Majority cold storage, Fireblocks MPCA dual hot and cold wallet strategy with multi-party computation key management and annual external penetration testing
Self-custody withdrawalsWhether you can move coins to your own wallet.
Supported, fee per assetCrypto sends may need to be enabled on your account first, and that request counts against the one-per-30-days rule
Custody modelAir-gapped, geographically distributed cold storage
95% coldoffline reserves
Insurance on your balanceKraken states exchange balances are not covered by any deposit-insurance scheme
None
Security certificationsIndependently audited controls
ISO 27001:2022SOC 2 Type 1 & Type 2
Withdraw to your own walletIncluding Bitcoin over the Lightning Network
Yeson-chain + Lightning
Exchange breach historyA 2024 researcher exploit hit corporate treasury, not client accounts
Noneno client-fund loss since 2011
Who can open an accountEntity types onboarded in Australia 8 vs 6 facts
IndividualA standard personal account owned and operated by one person.
YesThe default account type
Yes
TrustFamily and discretionary trusts trading in the trust's name.
YesSupports both individual and corporate trustees
Yesbusiness account
SMSFSelf-managed super funds investing in crypto through the fund.
YesA dedicated SMSF account type with its own onboarding path
Company or businessRegistered companies and organisations trading as a corporate entity.
YesRequires an ASIC company extract as part of verification
Joint accountsTwo people sharing one account, common for couples.
Not listedDigital Surge's account types article names personal, SMSF, trust and business only
Minors and under 18sAccounts held for or by children.
Not listedNo minor or custodial account type appears in the supported list
SMSF paperworkWhat you need to hand over to get a fund account open.
Full trust deed, ABN, trustee proofDigital Surge states SMSF approvals are usually completed within 24 hours
Funding source ruleWhose bank account the money is allowed to come from.
Own name onlyThird party deposits are rejected and returned
JointTwo names on one non-business account is not possible
No
CompanyCorporations, LLCs, sole traders and partnerships
Yesbusiness account
Self-managed super fundOpened in the fund's name; deposits must come from an account in the SMSF's name
Yesno SMSF-specific product
Minor or kids accountAccount holders must be at least 18
No
Trading featuresOrder types, recurring buys, tooling and access 8 vs 7 facts
API accessProgrammatic access to your account data.
Read-only API keysDocumented for connecting tax and portfolio tools rather than for algorithmic trading
REST · WS · FIX
Instant ordersBuy or sell straight away at the best available price.
YesRouted through Digital Surge's smart routing rather than a public order book
Trigger ordersSet a price and let the platform execute when it is hit. Used for take profit and stop loss.
YesFunds are not locked while the trigger waits, and fees apply only to trades that actually fill
Recurring buys and DCAAutomatic scheduled purchases, the feature Digital Surge is best known for.
Yes, daily, weekly or monthlyCharged at the same volume-based trading fee as any other order
Limit orders on an order bookResting orders that add liquidity and usually earn a maker discount.
NoOnly instant orders, trigger orders and recurring buys exist, so there is no maker and taker distinction
Price alertsNotifications when an asset reaches a level you care about.
YesSet per asset and delivered automatically
ChartingThe quality of the price charts you get inside the app.
TradingView powered chartsListed as a feature of the mobile app
Demo or paper tradingA practice mode to learn on before risking real money.
Not offeredNo demo account appears in Digital Surge's trading features or education material
Market & limit ordersThe basics, on both the app and Kraken Pro
Yes
Stop-loss & take-profitIncluding stop-limit and take-profit-limit variants
Yes
Trailing stopStandard and trailing-stop-limit
Yes
Conditional, OCO & icebergConditional close, paired auto-cancelling orders and hidden size
Yesplus post-only, GTC/IOC/GTD
Recurring buysDaily, weekly, fortnightly or monthly; free for Kraken+ to A$10,000/mo
Yes1% fee
Demo accountA futures sandbox exists, but there is no spot paper-trading mode
Nofutures demo only
Money in and outMinimums, methods and settlement speed 8 vs 5 facts
Minimum depositThe smallest amount you can put in.
$20 AUDApplies to fiat deposits
A$5A$1 via PayPal
PayID and Osko depositsThe fast rail for getting cash in.
Usually under 60 secondsSome banks may hold a first PayID deposit for up to 24 hours
Standard bank transferThe fallback if your bank does not do PayID.
1 to 2 business daysNear instant if your bank supports Osko or the New Payments Platform
Minimum AUD withdrawalThe smallest amount you can take out.
$20 AUDYour bank account links automatically after your first AUD deposit
AUD withdrawal speedHow long the cash takes to land back in your bank.
Instant on Osko and NPP banksUp to 24 hours where the bank does not support fast payments
First withdrawal delayA security hold applied the first time you cash out.
24 hour delayApplies to your first AUD withdrawal only
Cancelling a withdrawalWhether you can pull back a request after you send it.
Not possibleDigital Surge states withdrawals cannot be cancelled once submitted
Crypto depositsBringing coins in from an external wallet.
SupportedTiming depends on the blockchain network, and an AUD deposit is still needed to link your bank account
Minimum tradeWhichever of the cost or volume floor applies
A$1or 0.0001 BTC
Deposit methodsLocal rails plus card and PayPal
PayID · Osko · bankcard, PayPal, RTGS
Withdrawal speedOsko settles close to instantly in practice
0-2 daysminimum A$5
Other fiat currenciesReachable from Australia by international wire
USD · EURSWIFT, minimums apply
Tax and reportingWhat you get at tax time, and what you do not 8 vs 4 facts
Capital gains reportWhether the platform itself works out what you owe.
Not produced in-platformDigital Surge relies on third party tax providers, and their full capital gains and income reports sit behind paid plans
Tax software integrationsWhich crypto tax tools you can connect to.
Koinly, Syla, Summ, CoinLedger, CoinTrackingConnect by read-only API key or CSV export. Summ was formerly Crypto Tax Calculator
EOFY prices statementA 30 June valuation of your holdings, useful for fund and company reporting.
Available to downloadDocumented as a standard end of financial year download
Transaction history exportThe raw data your accountant will ask for.
CSV, date range selectableAvailable alongside a downloadable account statement
BGL data sharingDirect feed into the SMSF administration software most Australian funds use.
SupportedA meaningful advantage for SMSF trustees over exchanges that require manual imports
Accountant accessLetting your adviser see the account without handing over your login.
Built-in data sharingCovers accountants and SMSF providers
Portfolio return trackingWhether the app shows realised as well as unrealised gains.
Both, and you choose the methodYou can set a preferred wallet return calculation
Australian tax guidancePlain English help on how the ATO treats crypto.
In-house guideCovers capital gains and treatment of staking rewards as income
Australian tax statementKraken's own tax forms are US-centric; the ATO report comes via Koinly
Not nativevia Koinly instead
Koinly integrationOne-click connect; produces an ATO myTax report. Kraken+ adds a free report to 800 transactions
Official partner25% member discount
Crypto Tax CalculatorAustralian-built; connects by API or CSV
Yes
Full history exportTrades and ledger entries over any date range, plus read-only API keys
YesCSV
Platform and supportApps, account security and how you reach a human 8 vs 7 facts
Two-factor authenticationWhether 2FA is optional or forced.
Compulsory for all usersA second verification step is also required on withdrawals
TOTP · passkeyYubiKey / FIDO2
EducationLearning material for people new to crypto.
In-house guides hubBeginner guides on blockchain, research, strategy and portfolio diversification
~380 itemsKraken Learn
Mobile appsNative apps for phone trading.
iOS and AndroidThe iOS app is published by Digital Surge Pty Ltd and rated 4.1 from 423 ratings on the Australian store
Android appThe Google Play listing.
AvailablePublished under the package au.com.digitalsurge
Live chatThe fastest way to get a person.
365 days a yearAustralian-based team, with response times typically within a few minutes
Tickets and emailThe slower channel for anything that needs a paper trail.
24/7 ticket submissionAnswered by the same Australian support team
Phone and account managersWhether you can actually speak to someone.
Specialist appointments availableYou book a time with an account manager rather than calling a general hotline. The app listing also lists phone support
Withdrawal address controlsProtection against an attacker sending your coins somewhere new.
New addresses need email confirmation and 2FAYou can also restrict external transfers entirely, and accounts can be locked instantly if unauthorised access is detected
iOS & Android appsA simple Kraken app and a separate Kraken Pro app
Yestwo apps
Desktop appNative build for Windows, macOS and Linux
Yesfree
Address allowlist & settings lockGlobal Settings Time Lock and a Master Key
Yes
Support channelsKraken publishes no dial-in number and warns that any it finds online is a scam
24/7 live chatemail + in-app callback
Australian support hoursSupport is global and round-the-clock rather than AU-based
Global 24/7no AU phone line
Trust and regulationThe entity you are actually contracting with 8 vs 7 facts
AUSTRAC registrationThe mandatory digital currency exchange registration for Australian platforms.
Registered, number 100576214Stated in Digital Surge's own terms and conditions
Registered
Legal entityThe company name on your customer agreement.
Digital Surge Pty Ltd, ACN 620 473 109ABN 89 620 473 109, an active Australian private company registered in Queensland since July 2017
Australian Financial Services LicenceWhether the platform is licensed by ASIC to deal in financial products.
No AFSLThe terms state Digital Surge does not hold or operate under an AFSL and does not offer financial advice. AUSTRAC registration is an anti money laundering measure, not consumer protection
Voluntary administration, December 2022The event that matters most in this platform's history.
Administrators appointed 8 December 2022Digital Surge froze customer accounts from 16 November 2022 with roughly A$33m of customer-related assets trapped in the FTX collapse. About 22,000 to 22,500 customers were affected. KordaMentha was appointed administrator
Deed of company arrangementThe rescue deal creditors voted for instead of liquidation.
Approved January 2023, signed 15 February 2023Creditors voted it up with about 90% support, backed by a A$1.25m loan from related business Digico. The exchange resumed trading rather than being wound up
What customers actually got backThe recovery rate, which is the number that matters. Customers were not made whole.
Estimated 55% of claim value, plus the rest over five yearsATO class ruling CR 2024/50 records that the DOCA provided customers and unsecured trade creditors an estimated 55% of the AUD value of their claim as at 8 December 2022. Balances under A$250 were repaid in full. The remainder was to be paid from company profits over five years
Where the DOCA stands nowWhether the company is still under external administration.
DOCA terminated, claims moved to a Creditors' TrustOn termination Digital Surge was released from participating creditors' claims and each creditor became a beneficiary of a Creditors' Trust instead. The trading company is no longer in external administration
Ownership todayWho controls the business now.
Privately held, Australian owned and operatedBrisbane based and still run by its founders. It was not acquired or absorbed by a larger group after the administration
Australian legal entityThe company your account agreement is with
Bit Trade Pty LtdACN 163 237 634
AFSL for spot tradingKraken states it holds no AFSL for its exchange services - the industry norm, and changing under the 2026 framework
NoneAUSTRAC only
Derivatives licensingBit Trade acts as authorised representative 001312156
AFSL 545124Beaufort Fiduciaries
Year foundedBit Trade launched locally in 2013 and Kraken acquired it in January 2020
2011AU entity since 2013
Parent & ownershipPrivately held; a US listing was filed confidentially in late 2025 and paused in March 2026
Payward, Inc.private, United States
Australian enforcement historyASIC's first design-and-distribution penalty, over a margin credit product
A$8M penaltyDecember 2024
Checked on 26 July 2026. 8 facts happened to line up by name and are shown as single rows; the rest sit in each platform's own column. Hover a row: src opens the primary document, flags that platform's value as wrong.
VisitDigital Surgedigitalsurge.com.au VisitKrakenkraken.com
Registrations, licences, fees and product availability change. Check the current AUSTRAC Virtual Asset Service Provider Register and each platform's own disclosures before depositing. This page is general information only, not financial advice, and contains modelled figures where a platform does not publish a rate. Coindaily may earn a commission from links marked as such - it never changes the ranking or the data.

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